Incident Resolution Process: WBMHA complaints will adhere to the following procedures. 1. An Incident Form will go directly to our Incident Resolution Committee (IRC) for review. Within 72 hours, a member of the IRC will be in contact with you directly. If there are any additional issues you want the IRC to be aware of prior to the commencement of the investigation, please advise the Chair of the committee when you are contacted. 2. The IRC is represented by the President of WBMHA, the Director of the applicable division (Local League or Representative) and one other Board member appointed by the Board of Directors. There may be occasions where the make-up of the committee cannot be represented by the positions noted above due to conflict or availability. If this occurs a replacement (s) will be selected by the President of WBMHA. 3.Complaints against referees will be accepted by the IRC and directed to the appropriate Director. Complaints can be passed on to the area supervisor of referees. 4. As you are aware, hockey is a very enthusiastic sport that can often lead to emotional situations. Most issues can be resolved at the team level with communication. Please follow these steps prior to filing a complaint:
A) 24 hour “cool down” before proceeding.
B) Discussion with your teams’ Parent representative or Manager.
C) Discussion through your Parent Rep and Director of Coaches.
D). Discussion with the Director of the applicable division.
If an incident cannot be resolved by following the previous suggested steps an incident complaint can be submitted to the IRC